I went to Bunnings yesterday (the wallmart of hardware) to buy a sensor light, I was in a hurry and got the wrong one. Today I returned it. At the returns counter, I spoke to Amy and she started the refund process, another staff member came past and Amy asked her a question, they then had a great converstaion about work rosters and boyfriends, I did not exist.
When the refund process finished, Amy wished me a “nice day”….. it felt fake because she didn’t pay me any attention during the completing of the refund.
I just wonder how often I have done a similar thing without being aware. A customer should have our complete attention.
Maybe this was karma for missing church!